Frequently Asked Questions

Who do you provide therapy for?

Phoenix Fire Therapy offers mental health counseling services for adolescent girls ages 10-17 and adult women and transgender individuals aged 18+.

How can I schedule an appointment?

You can click here to be directed to our contact form.

You can email us at inquiry@heatherjacksonlpc.com

You can call 706-480-8614 and leave a secure voicemail detailing when you are available to schedule a 15-minute consultation call. Please leave your first name, your phone number, your email address, and a brief message. We will return your call within 24-48 business hours.

*NOTICE: If you are in a state of emergency, call 911 or have someone help you be transported to the nearest emergency room. You can also dial or text 988 or visit 988lifeline.org which is a 24/7 Crisis Lifeline

How does therapy work? 

A therapist should be empathetic and attuned to your unique needs and experiences. Therapists understand your reasons for seeking therapy, and work with you to choose the best techniques for your needs and goals. In your intake paperwork and initial session, we will discuss your goals for therapy. Your therapist will develop a collaborative treatment plan with you to ensure we stay on track. Our sessions may involve traditional talk therapy or specific exercises to promote mental and emotional growth. You might also receive suggestions for books, podcasts, tools, or practices to use between sessions. You will determine with your therapist the frequency and length of treatment during your intake session.

What should I expect during my first therapy session? 

During the first session, we'll review our informed consent paperwork, discuss your goals for therapy and begin to establish a comfortable and trusting therapeutic relationship. Your therapist will also answer any questions you have about the therapy process or your informed consent documentation.

 

 

Medication? Therapy?  Both? 

If you're unsure about whether or not you should take medication, it is recommend meeting with your therapist for a few sessions to receive a proper diagnosis, understand your experiences, and assess how you're feeling. Your therapist will likely recommend you discuss these concerns with your medical provider or psychiatrist. If you feel medication is necessary, we can assist you in connecting with experienced psychiatrists and/or scheduling an appointment with your doctor. Please note: Licensed Professional Counselors do not prescribe medication.

How long does therapy take? How frequently should I come to therapy? 

The duration of therapy varies based on your needs. Some clients attend for a short period for coping skills, while others continue for years for deep change and healing. For some, healing is a lifelong process. Whatever you prefer, your therapist will work with you to meet your needs.

At Phoenix Fire, we will request that you begin weekly sessions initially as you and your therapist work together to develop rapport and begin identifying and developing goals. After you reach a maintenance stage, it's often typical to move to appointments every other week or even monthly. This will be discussed on a case by case basis with each client prior to the start of therapy.

Do you provide therapy in person?

Currently, Phoenix Fire is a telehealth only therapy practice. Phoenix Fire utilizes a HIPAA compliant platform to maintain your privacy during virtual sessions. Phoenix Fire is in the process of developing a brick and mortar location for those of us who prefer face to face therapy. 

Do you take my insurance? 

Currently, Phoenix Fire is out of network with insurance at this moment, meaning we charge a cash fee of $150 per therapy session. Currently we are working to be credentialed with insurance providers in Georgia and will update this section and our existing clients as this changes.

Please see below for information about the No Surprises Act, HIPAA, and PHI.

The No Surprises Act

YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE MEDICAL BILLS

(OMB Control Number: 0938-1401)

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care - like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.

YOU ARE PROTECTED FROM BALANCE BILLING FOR:

Emergency services

If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

Certain services at an in-network hospital or ambulatory surgical center

When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.

If you get other services at these in-network facilities, out-of-network providers can’t balance bill you unless you give written consent and give up your protections.

You’re never required to give up your protection from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

When balance billing isn’t allowed, you also have the following protections:

  • You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.

    • Your health plan generally must:

    • Cover emergency services without requiring you to get approval for services in advance (prior authorization).

    • Cover emergency services by out-of-network providers.

    • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.

    • Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

    If you believe you’ve been wrongly billed, you may contact: Georgia Secretary of State at https://sos.ga.gov/
    Visit https://www.cms.gov/files/document/model-disclosure-notice-patient-protections-against-surprise-billing-providers-facilities-health.pdf for more information about your rights under Federal law.

     

     

     
     

     

What is HIPAA and how is my personal health information safe?
The Health Insurance Portability and Accountability Act (HIPAA) of 1996 protects patients' protected health information (PHI) from inappropriate disclosures that could harm their privacy, employability, or insurability. HIPAA does this through two rules: the Privacy Rule and the Security Rule:
  • Privacy Rule
    Defines PHI as any individually identifiable health information, including medical records and genetic information, that relates to an individual's past, present, or future physical or mental health. The rule applies to health plans, health care clearinghouses, and some health care providers. It gives patients rights with respect to their PHI, while also allowing covered entities to use or disclose it in certain circumstances for patient care and other important purposes.
  • Security Rule
    Establishes national standards for protecting electronic PHI. It requires covered entities to implement administrative, physical, and technical safeguards to ensure the confidentiality, integrity, and security of PHI. These safeguards can include encryption, firewalls, antivirus software, intrusion detection systems, regular backups, and access controls. Organizations should also have policies and procedures in place for granting and revoking access rights.
     
    Please see our informed consent for further information.